Policies, Terms and Conditions - Tesoro del Sol - TesoroDelSol

PAYMENTS

All major credit cards and PayPal are accepted. (NOTE: it is not entirely necessary for you to have a PayPal account in order to use Paypal's secure payment service.) 

For eCheck payments through PayPal, please be advised that these usually take 3-5 business days to clear.  Items paid for by eCheck will be shipped once payment has cleared.

All prices are listed and charged in United States Dollars (USD).  Where applicable, the exact exchange rate you will pay is determined by the bank that has issued your credit card.  In general, it will match very closely with the going exchange rate. Go to xe.com for a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates.

After your order has been placed, you will receive an email confirmation with the total USD amount (including any applicable taxes and shipping & handling).

 

REFUNDS & EXCHANGES 

Returns are accepted within 30 days from the order date.  All shipping charges for items returned are at the buyers expense. Should you need to make a return please contact me.

Refunds will not be issued for buyers remorse, so please be sure that you want to make the purchase before buying. However, I trust that you will love your Tesoro del Sol piece(s).

No refunds, exchanges or replacements for any personalized jewelry, made to order sizes, or custom orders. 

 

REPAIRS & REPLACEMENTS

I will gladly repair or replace jewelry within 30 days of purchase if the item was damaged due to normal usage/wear within that time period. You must provide a clear photo of the damaged piece prior to sending it back so I can evaluate the situation on a case by case basis.

No refunds, repairs or replacements on jewelry that has been damaged by water, moisture, perfume, lotion, cream, soap, shampoo, salt water, chlorine and any other chemical or substance. To preserve and prolong the life of your jewelry, it is a good idea to remove your jewelry before bathing, swimming, sweating etc, and keep in a resealable baggie for protection.  

No refunds or returns on personalized jewelry with specific names, dates, quotes etc...

 

SHIPPING

All products ship worldwide from Canada.

If paid by credit card, your order will be shipped to the address you provided at checkout.  

If paid by PayPal, your order will be shipped to your PayPal address.

However it is a good idea that your addresses match.  If there is a discrepancy or difference between this address and your PayPal address, your order will be shipped to your address entered at tesorodelsol.com.

Shipping takes place from Monday to Friday using Canada Post. There is no postal or delivery service on weekends and holidays.

~ Canada ~ estimated standard delivery time can take up to 7 business days.

~ USA ~ estimated standard delivery time is 4-10 business days. 

~ International ~ estimated standard delivery time is 14-21 business days, but may take longer depending on your location. International customers are responsible for any and all customs fees, duties and/or taxes that may apply.  If you decide to deny the parcel and return it to me due to having to pay these fees, a 50% restocking fee will apply if the item is not personalized. All personalized products are 100% non refundable.

These delivery times are just estimates and do not include any amount of time that your order may be held in customs. 


General shipping notes:

- USA and International customers, if you need your order delivered by a certain date, or would like tracking, please contact me for a price quote for upgraded shipping BEFORE purchasing, as Canada Post only provides these upgraded services and features at a substantial price increase and to certain countries. Rates will vary depending on your location. 

- Insurance is highly recommended for orders totaling more than $50.00 (excluding shipping). 

- Ready to ship orders will be sent out 3-5 business days after cleared payment is received.

- Custom made and personalized hand stamped orders will ship out 3-5 business days after the order is placed and once cleared payment is received. Please contact me to coordinate your custom order.

-Sometimes packages can be held up at customs which may delay the delivery of your items. This is beyond anyone's control, so I kindly ask you to please be patient. 

CUSTOM & PERSONALIZED JEWELRY

I will create your personalized Tesoro del Sol pieces with the special date(s), name(s), initial(s), quote or saying that you provide to me in "Order Notes" at checkout.  This personalization is not engraved by a machine. I use a unique technique which I apply by hand, therefore each piece will have slight variations from one piece to the next ensuring a one of a kind piece every time. This should not be looked at as a flaw or imperfection, but rather as part of their hand made beauty. 

 

GENERAL

- Your order will be sent to you carefully gift wrapped in lovely branded and sturdy packaging. Great for storing your Tesoro del Sol jewelry and always ready for gift giving! 

 

- Please remember that each computer monitor is different, therefore, colors may not appear exactly as they are in real life. I take a lot of time, care and attention when photographing my jewelry to ensure that the images are as true to life as possible. I can assure you that you will not be disappointed as my pieces look even better in person.

Kindly contact me if you have any inquiries by using the contact form

All Tesoro del Sol jewellery is handcrafted and assembled by me in Toronto, Canada. I try to use the best possible materials and supplies that I can find.  

About semi precious stones:

Each natural stone carries its own uniqueness and characteristics such as color variations, lines, veins, shapes, spots and textures. Therefore no two pieces are exactly alike ensuring a one of a kind piece every time.

 

About the metals I use:

Sterling Silver is made up of 92.5% silver, the remaining and 7.5% is copper content which is what makes sterling silver strong and also causes it to tarnish. Tarnish can easily be removed with a polishing cloth or tarnish remover to restore your pieces to a brilliant shine.

Fine Silver is made up of 99.9% silver therefore is more pure than sterling silver and much less prone to tarnishing. 

14k Gold Filled - This is the next best thing to solid gold. It's high quality but also more economical than solid gold.  It is made up of very little base metal which has been given a very thick permanent plating of 14k gold.  The content is more gold than base metal, therefore it is NOT considered "gold plated".  (Gold plated metal is very low quality and the plating is not permanent, only lasting a few wears if you're lucky.  Please not that I do not use yellow gold plated base metals in my designs.)

Other metals featured in my designs include food safe aluminum, gunmetal and I also love to work with raw brass and pure copper.  Although these two metals have a tendency to naturally tarnish/oxidize, I will often speed up this natural process by applying an oxidation technique which gives them their vintage and antique finish.  I then  apply a sealant to stop the tarnishing process. The sealant also acts as a barrier which will prevent your skin from discoloring.